So, even after years of interaction, miscommunications and failed expectations happen sometimes. But the test of continuing that relationship is how well they rise to the challenge of doing a good service in turn for the customer. I have to give Doug and his team credit, in my recent case they really were generous, and I was impressed. I already know the service technicians/mechanics are top notch here, so if management is treating them as well as they showed me they care about keeping a regular customer, that’s a winning combination for customer, and employee, retention. Win, Win. Thanks all!